Hey Barry,

I was wondering if you could tell me if I am overlooking something obvious here.

I have an XML doc that I am loading into a flash player. After a crossdomain issue I uploaded everything to the CDN thus eliminating all possibility of that again. So on the CDN I have a player, thumbnails, media and a playlist.

Problem is when I put them together its failing to be nice to me.

As you can see from the xml, all seems to be in the correct place, it just won't load.

Thanks for any and all info on this.

Paul

XML location: http://node1.nirvanix.com/wMvc8f2h~xJ3zhdB-Pi~VbEZi7CL~woxDZ7Ern-~JwFI1f8/MediaManager/sneeple/pl/Playlist_Test.xml

Test File: http://node1.nirvanix.com/gwvbpoMG~DKIjdR5HkR~OF9Ok_sm~1d4FhdMoT8~_WA1Fq0/MediaManager/sneeple/pl/playerTest.html

 I'm not sure of everything thats going on in your page but you are missing the AC_RunActiveContent.js which is used to write out the SWF object html.

Regards,
    Barry R.

 Hi Barry, I wish it were that simple...lol

I guess what I need to know is, looking at the contents of that XML file and knowing that the xml file, player and content are all on the CDN, is there any way that it could be a domain-related issue?

I am going to build a new player that shows all debugging info today and see what that yields.

Thanks again,

Paul

 I have a few flash tutorials and examples that work correctly hosted directly from node 1.  Take a look at this sample to see if you are missing something:

http://node1.nirvanix.com/paste/paste/vids/phphostedfilemanager.html

Regards,
    Barry R.

Still no joy!

This is very odd. I now have a player on node1, a playlist on node1 and the videos on node1.

If I enter the player url in the address bar, it is fine, same with playlist and videos, but if I create an address with player + playlist, the videos do not play.
But if I specify a different xml file not on node1 as the playlist, it works.

Test 1 - player loads, playlist loads (see playlist popup (move mouse to bottom 4th button)) but videos do not:
http://node1.nirvanix.com/g1N5g-Y1~HmUuwZYtdP~vmt6fma1~yiIVReaP-z~csL6KeE/MediaManagerPlayers/tribecdn/players/vsPlayer_sp.swf?videos=http://node1.nirvanix.com/vi_5ZmLu~i4v8SHIvCW~yKvpMcu3~JxGTJGGLKo~X21Kzw0/MediaManager/sneeple/pl/playlist_test.xml

Test 2 - player loads, playlist loads, videos(external) load:
http://node1.nirvanix.com/g1N5g-Y1~HmUuwZYtdP~vmt6fma1~yiIVReaP-z~csL6KeE/MediaManagerPlayers/tribecdn/players/vsPlayer_sp.swf?videos=http://node1.nirvanix.com/-U_jzdDn~dIRR93e5yo~DC1jcNw8~M1Jcg7hI7d~n88L0vM/MediaManager/sneeple/pl/playlist_test_working.xml

Viewing the XML files you can see they are identical apart from the video streams...and incidental image URLs. In test 1's xml file I even tried 3 different methods of referencing the videos, but still with no luck.

If anyone can see anything apparently wrong here please let me know as I am about done with this. My project is now behind schedule and this simply makes no sense.

Is it a domain issue? Is it a token issue? Is Barry the only person alive at Nirvanix? :)

Unfortunately if I cannot see this through within the next week I will be forced to consider other storage options. I cannot possibly expect our large (200+ already) and growing list of clients for this to wait much longer, as we are already behind schedule due to this hiccup.

Thanks,
Paul

The download url's must be tied to a specific IP address.  As a test, try setting the whole directory as shared by calling CreateHostedItem with the folder as the path.  Then your example should be:

 http://node1.nirvanix.com/MediaManagerPlayers/tribecdn/players/vsPlayer_sp.swf?videos=http://node1.nirvanix.com/MediaManager/sneeple/pl/playlist_test.xml

CrazyMerlin:

Is Barry the only person alive at Nirvanix? :)

Perhaps, its a good thing I don't sleep. ;)

CrazyMerlin:

Unfortunately if I cannot see this through within the next week I will be forced to consider other storage options. I cannot possibly expect our large (200+ already) and growing list of clients for this to wait much longer, as we are already behind schedule due to this hiccup.

If the above doesn't help we should do a debug session tomorrow.  Send me a private message with your availability so we can schedule a time to perhaps get on the phone or on our live chat so we can accelerate getting your flash player fixed.

 Regards,
   Barry R

Okay, well that's another week gone by with zero help offered so I'm left with no choice now but to start looking at other CDNs.

Paul

 Don't give up on us yet Paul, I was having some issues getting your private message it seems.  I have sent you a message with my personal number and email address so we can get started on the debugging session.

Regards,
    Barry R.

Hi Barry,

To be honest I would rather stick with you guys because I designed the software to work perfectly with your system so making it now work with someone like S3 woud be a pain. Also I've heard some not so good reports about them, plus the whole master/child account system works great for us as the software will be used like BaseCamp...just one instance that clients sign up to, create an account an use.

I will schedule a time with you later as right now I am swamped with other work.

Thanks,

Paul

Hey,

Thanks for a great debug session today...my faith in nirvanix is re-established...lol

Paul.

Ah...back again.

So, the test page I put up worked fine for 2 days, then without a change in the page at all it stopped working.

http://vtribes.com/playerTest.html 

The player is external to the CDN as I found that was the best way to do it, so I made sure I have a crossdomain policy in place.
The playlist gets loaded but the videos do not, although they are shared.
The XML is well-formed with no errors. In fact everything looks the same as it did last week when it all worked.

Could you let me know if any work has gone on there Barry that could have caused this?

Thanks,
Paul
 

 We haven't made any changes since the last release which was before the last time it was working.  Did you make any changes from the last point it was working?  Perhaps you can do a difference on the xml / html to see what changed?

Let me know anything specific that I can help you look for.

Regards,
    Barry R.