Timeouts on SOAP uploads

Last post 03-02-2008 9:04 PM by drazvan. 9 replies.
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  • 03-01-2008 7:05 PM

    Timeouts on SOAP uploads

    Hi, SOAP UploadFile() on Transfer.asmx have not worked for me all day.. just hangs/timeouts getting no response back from the server. Anthony
  • 03-01-2008 7:42 PM In reply to

    Re: Timeouts on SOAP uploads

    ok, its not just soap.. http uploads are failing. Upload node is: node1.nirvanix.com
  • 03-01-2008 11:31 PM In reply to

    Re: Timeouts on SOAP uploads

    Same here, uploads are failing, even when using the Nirvanix FTP Proxy. Something is definitely wrong.
  • 03-02-2008 12:26 AM In reply to

    • BarryR
    • Top 10 Contributor
    • Joined on 07-20-2007
    • San Diego
    • Posts 617

    Re: Timeouts on SOAP uploads

     We have been looking into the issue and it seems there have been some network connectivity problems.  I will send a report as soon as I have more details.

    Thanks for reporting these problems,
      Barry R.

    IM Support (Feel free to add me)

    MSN: barryruffner@msn.com
    Gmail: barryruffner@gmail.com
  • 03-02-2008 3:37 AM In reply to

    • BarryR
    • Top 10 Contributor
    • Joined on 07-20-2007
    • San Diego
    • Posts 617

    Re: Timeouts on SOAP uploads

     We have determined that the upload problem was due to an intermittent problem with one of the upload servers.  This means the monitoring software did not detect the failure.  We have since corrected this issue and will now be monitoring all of our upload servers individually.  We have corrected the issue and everything is running well.

    Thank you for your help reporting this issue and please let me know if you have any further issues.

    Regards,
       Barry R.

    IM Support (Feel free to add me)

    MSN: barryruffner@msn.com
    Gmail: barryruffner@gmail.com
  • 03-02-2008 11:13 AM In reply to

    Re: Timeouts on SOAP uploads

    It's still not working for me.. I'm in the UK if that changes anything, still gives me node1 as the host.
  • 03-02-2008 2:43 PM In reply to

    Re: Timeouts on SOAP uploads

    We also experienced timeouts and hangs until now.

    Now it seems to upload, but there's some problem with the content itself. For example, images are not rendered as images. 

     

    Oren 

    Filed under: , ,
  • 03-02-2008 4:16 PM In reply to

    • BarryR
    • Top 10 Contributor
    • Joined on 07-20-2007
    • San Diego
    • Posts 617

    Re: Timeouts on SOAP uploads

     System monitoring notified us of the reoccurance of the intermittent hardware failure. As a result, we have marked one of the servers as offline while we work on repairs.

    When downloading files on the affected server you will see the error: HTTP/1.1 500 File not available. 

    This will let you know that the file is marked offline.  We have been working hard since it was detected by monitoring to get the server back online.

    Uploads should be operating as expected but files with the above status are projected to be available again in the next 1 to 1 hour 30 minutes.  All other systems are operational.

    Regards,
       Barry R.

    IM Support (Feel free to add me)

    MSN: barryruffner@msn.com
    Gmail: barryruffner@gmail.com
  • 03-02-2008 7:22 PM In reply to

    • BarryR
    • Top 10 Contributor
    • Joined on 07-20-2007
    • San Diego
    • Posts 617

    Re: Timeouts on SOAP uploads

     The affected server is back online.  All files previously unavailable should be online.  Please let us know if you have any additional issues connecting with your files or any problems upoading.

    Regards,
       Barry R.

    IM Support (Feel free to add me)

    MSN: barryruffner@msn.com
    Gmail: barryruffner@gmail.com
  • 03-02-2008 9:04 PM In reply to

    Re: Timeouts on SOAP uploads

    Looks good to me! Uploads are back, going a bit slow (or it might simply be our ISP), but working.

    Razvan

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